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Can you remember the last day you moved through as though you were walking on air? Everything you did, every interaction you had came with the feeling that you were the aura in the room. Don’t we all love days like those. Can you remember the last day you moved through feeling like you were […]
Let’s start with an illustration. An associate is on a call… it’s a client call and advice is being given which comes from a place of knowledge and experience. So far, so good. The client listens, takes everything on board and has trust in what is being said. Still good. Then the associate wraps up […]
Let’s talk about sentences. Each day is made up of hundreds and thousands of this structured group of words we string together as we speak to family, friends, colleagues, clients, strangers and pets… and we rarely pause for thought. However, how often do you stop to think about how those sentences are received, especially in […]
There is a quiet pressure that accompanies any first professional meeting. Whether it is a pitch, a panel event or a first conversation with a new client, boss or colleague, the same question will be whirring in the back of the mind – how do I come across well? In the heightened sensory environment of […]
Once upon a time, learning someone else’s language was a highly coveted skill. To be able to converse in a tongue that was not your own gave you an edge in the days when vocabulary dictionaries, grammar guides and hours of study were the cutting edge (and only) tools available. Then the smartphone came along […]
Assessing risk, anticipating outcomes and predicting likely decisions is part and parcel of working in sectors such as law and business, but do you spend too much time worrying about outcomes you can’t affect? Sports psychologist Dr Steve Peters, author of the Chimp Paradox, frequently speaks about the need to ‘control the controllables’. He argues […]