The Spotlight Effect: How You Think You Come Across… and How You Actually Do

Can you remember the last day you moved through as though you…

Do You Soften Your Point and Lose Impact?

Let’s start with an illustration. An associate is on a call……

Do You Mumble Your Sentences and Lose Impact?

Let’s talk about sentences. Each day is made up of hundreds…

How to Create Rapport Without Making It About You

There is a quiet pressure that accompanies any first professional…

How to Know Your Audience Better

Once upon a time, learning someone else’s language was a highly…

Focus on the things you can change, not those you can’t

Assessing risk, anticipating outcomes and predicting likely decisions…