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Time to Re-focus on Keeping Up Screen Appearances

Remember back in the early days of the pandemic when remote working suddenly became ‘a thing’ and how we embraced the change or struggled to adapt (and more likely a bit of both). Two years on, screen meetings are very much the norm, but have we become too used to them, resulting in increasingly sloppy […]

Listen to What Your Client is Actually Saying

I have recently taken a step into unknown territory.  I’ve written to my Member of Parliament to give voice to something that I believe really matters and which I feel is lacking in politics generally.  For information, I refer to the broad umbrella of integrity. The topic of my grumble, however, is not really as […]

How to Make a Compelling Podcast With Uncompelling Material

The Shrink Next Door, Louis Theroux, Andrew Huberman, Emma Chamberlain and Joe Rogan. If any of these names ring a bell then it is quite likely that you are one of 16 million listeners in the UK who regularly listens to a podcast. So what is the secret of a compelling podcast? While video may […]

Did Stories Exist Before the Smartphone Scroll?

Ever get the feeling you’re trapped in a bad news cycle? Unfortunately, it feels like it’s very hard to escape from these days, as our news feeds pitch us from one crisis to the next with algorithmic glee. And of course we find it very hard to resist the temptation to click. We all know […]

Why Every Panel Needs a Good Host and 5 Key Tips

As we emerge from the summer holidays this is traditionally the start of the conference season. Online conferences and panels have their moments but I am probably not alone in looking forward to going ‘live’ again as we emerge from the pandemic. It’s almost as if the enforced stay away has allowed people to take […]

Have You Become The Devil Your Customers Know?

Google ‘habit’ and you will be told that it is an involuntary behaviour controlled by the subconscious mind, which governs 40 – 90% of an individual’s behaviour. While we tend to fixate on our bad habits, we don’t often conduct an appraisal of our general habits which, it is generally agreed, break down into a […]